Is a referral needed?

No, a referral is not needed, however to claim the Medicare rebate available, you will need to see your GP to obtain a Mental Health Care Plan. If you have a referral for another psychology practice, you can still use that to access our services.

What can I expect at the first appointment?

This session is about exploring your background such as social, work, family, mental health history and past treatment. We take the time to understand what brought you to therapy and work collaboratively on your treatment goals. Treatment approaches will be discussed and how these can help to support your goals. We aim to provide a safe space to hear your story.

What is the cancellation policy?

With limited service available in this area we ask for 48 hours notice so we can offer your place to someone on the waiting list.

Cancellations within 48 hours incur a 50% cancellation fee

Cancellations within 24 hours incur a 100% cancellation fee

Please know that these are not able to be claimed using Medicare.

Are my sessions confidential?

Yes, all sessions are confidential, however there can be limits to confidentiality.

If there is a concern for your wellbeing or a deemed risk to yourself or others, we may need to contact other services and/or your nominated emergency contact to ensure your safety.

Do you provide any court or medico-legal reports?

No, we are unable to provide these reports, and we may not be the most appropriate service if this is required. Please discuss your needs in your first session, so we can help refer you to other services that may better meet your needs.

What funding sources do you currently take?

We are currently accepting private fee-paying clients. You may be able to make a claim through your health insurer. We also accept mental health care plans from your GP where you can claim the Medicare rebate applicable.

What if I’m not connecting with my therapist?

That’s absolutely okay! It is important to find the right fit, and if this isn’t the case, we can help refer you to other therapists that may better suit you.